Sustainability Report 2010/11

Welcome to Manchester Airports Group’s (MAG’s) second sustainability report. 

We are striving to ensure MAG is a responsible, sustainable business, contributing to local, regional and national prosperity. We continually aim to improve our performance and have a clear programme of action that will ensure we maximise the social and economic benefits of our business, while minimising any harmful impact on the environment and our neighbours. Read our sustainability report to see what we have done and what we are aiming to achieve:

Our Sustainability Vision
We will continually improve our performance. We have a clear programme of action that will ensure we maximise the social and economic benefits of our business, while minimising any impact on the environment and our neighbours. Sustainability is embedded into all our operations and is reflected in our core values that shape the way we work day to day.

Our Objective: To be the world's airports of choice
We aim to be chosen by passengers for a smooth, safe journey; by airlines for our partnership approach; by employees because we are seen as a great place to work; and by business partners because they want to share in our innovative, customer-focused approach to doing business.

Our Vision: To move beyond airports
To expand the existing facilities at our airports in order to create economic hubs that are destinations in their own right, where businesses converge, supported by hotel, conference, retail and leisure facilities.

Our Brand Promise: To make the customer journey easy
We strive to make the journey with us as seamless, relaxed and worry-free as possible.

Our Values
• Colleagues – we want to help all our colleagues to make a difference.
• Customers – we treat all our customers in the same way that we would like to be treated.
• Innovation – we strive to be better every day and take steps to make it happen.
• Integrity – we are open, honest and we keep our promises.
• Social commitment – we are a responsible neighbour and invest in our community.
• Costs – we spend money on the things that really matter.

Our Commitment
To ensure MAG is a responsible, sustainable business, supporting local, regional and national policy.