Customer Service at Manchester Airport

Customer Service is key to success at Manchester Airport. This resource looks at how the Airport establishes and monitors service standards, defines its main customers and stakeholders, and explores how customer service is managed across the site. This resource will be of use to teachers of Leisure & Tourism and Business. To download a PDF of Customer Service at Manchester Airport please click here.

 

The Business of Manchester Airport

This comprehensive resource has been written for the Applied GCSE in business. The resource focuses on all aspects of the Airport's business life from finance to customer service, providing a real insight into the management of the site. It examines:

To download a PDF of Customer Service at Manchester Airport please click here.

 

ICT in Action

Annually around 20 million passengers pass through Manchester Airport. Smooth operations on this scale couldn’t be achieved without an exceptional IT infrastructure, managed by Manchester Airport but used by all of the 250 companies that operate on the site. This IT infrastructure includes 120 servers, 64 communications rooms, 900 business workstations, 6,500 telephone extensions – and 5,000 km optical fibre!

From the Airport to the classroom…

So, how do we manage such a big system? If you are teaching ICT or business studies, that’s the sort of question your students could be asking. They need to know how real organisations work and Manchester Airport makes a fascinating case study: it’s local, it’s one of the most dynamic businesses in the Northwest, and it is IT-reliant.

ICT in Action was developed as CD-ROM to demonstrate how the Airport uses IT. Developed with input from teachers who deliver a range of courses from GCSE and B/TEC to HND, ICT in Action is targeted at KS 3 & 4, with extensions and activities for higher-level courses. To access the content of ICT in Action please click here.

 

Health, Safety and Security

Written for the Advanced GNVQ Leisure and Tourism course. This pack examines the importance of maintaining a safe environment and how this is achieved. The module is divided into two sections, the first covers issues that affect the Airport involving employees and visitors and considers some of the key laws, regulations and codes of practice that govern how the Airport operates. The second is an illustration of how the Airport deals with emergencies, using an emergency exercise - Operation Nighthawk - as a real life example. To download a PDF of Health, Safety and Security please click here.

 

Question and answer sessions (East Midlands Airport only)

For final year secondary students or university students studying a relevant subject/degree we can arrange question and answer sessions. These will be based at the Airport and a maximum of 20 students can be accommodated. Please contact the Community Relations team for more information.

Email: community@eastmidlandsairport.com

Tel: 0871 919 9000